Delivery

Delivery within the Republic of Croatia
NOTE: When ordering goods, the buyer confirms that he was familiar with the general conditions. Processing of personal information such as name, surname, address, email address and telephone number of the respondent will always be in accordance with the General Regulation on the Protection of Personal Data and the Statute of the Member which is applicable on the sportoro.EU website. The customer's personal information will be used for the purpose of issuing the invoice and delivery by courier service

Delivery terms

We deliver the ordered goods within 5 business days of receiving the order (except the items for which the delivery time is specified otherwise). For orders received on Saturdays, Sundays and other non-working days Sportoro j.d.o.o. send the consignment to the carrier on the first working day following the customer's address.

The Carrier Service determines the delivery time according to the terms and conditions applicable to their delivery service, Sportoro j.d.o.o. does not affect the delivery term at the customer's address and can not arrange the exact hour of delivery specifically for a specific customer.
Delivery Costs
1. Delivery to your home address
Shipping is not charged for orders exceeding 500.00 kn.
For all orders less than 500,00 kn the shipping cost is charged in the amount of 30,00 kn incl. VAT (when ordering). Delivery price is not included in the price of the product and is charged separately.
We deliver the packs to the delivery service of Tisak d.d. from Monday to Friday.
If you are not at home at the time the deliveryman arrives, the courier will contact you by phone and you will agree on the delivery terms.

2. Delivery to kiosk Press
 Shipping is not charged for orders exceeding 500.00 kn. For all orders less than 500.00 kn, the shipping cost is charged in the amount of 40,00 kn (on order).
You can download the consignment at one of the 1300 kiosks during the kiosk working hours, in which you choose to deliver your order. On the delivery day of the package at the TISAK KIOSK, you will receive an SMS message to the cell phone number you left on your order. The shipment deadline is 5 days and begins with the receipt of the SMS notification message on the receipt.
              You can find all the Tisak KIOSK location throughout Croatia on this link, and make the selection closest to your address at the time of order.
We ship the shipment again only if you have all the costs incurred in this situation: sending, returning and resending the shipment and paying the amount in advance to our giro account.

International delivery
Products outside Croatia are sent to Overseas Express (Eurodis), depending on the delivery service and the availability of delivery to a particular delivery service in a particular country. The delivery time depends on the country to which you are shipping the product and the delivery service you have chosen.
For areas outside the Republic of Croatia, orders for delivery from the European Union countries will be charged according to the enclosed price list in kuna equivalent to conversion according to the General Conditions. The shipping cost does not include the costs of importing customs duties, taxes and other administrative and tax charges (VAT etc.) in the country where the delivery takes place. The customer (buyer) assumes the obligation of import clearance and charges the fees and other administrative and tax allowances.
Shipping for locations outside the Republic of Croatia is calculated according to the following price list:
 

Delivery to countries outside the EU

For other countries outside the EU, the delivery price is charged according to the valid price list in kuna equivalent to the conversion provided for in the General Terms and Conditions. The shipping cost does not include the costs of importing customs duties, taxes and other administrative and tax charges (VAT etc.) in the country where the delivery takes place. The customer (buyer) assumes the obligation of import clearance and charges the fees and other administrative and tax allowances.